Nappy Cakes Frequently Asked Questions

Q. What is a nappy cake?

A. A nappy cake is a great gift for new and expectant mothers. Our cakes are made from fan styled tiers of nappies stacked upon one another similar to the tiers of a wedding cake. Our nappy cakes range in size from one to three tiers. Each cake also contains other items that are essential during the first months of baby’s arrival.

 

Q. What kind of nappies are used in your nappy cakes?

 A. We take pride in offering you a superb product. We use Huggies Newborns in our Twin Bubcake, Stork Droplet, Stork Dewdrop and unisex cakes and Huggies Infant in everything else except the Cloth Cake. Huggies Infant fit babies up to 8kg.

 

Q. How are the nappy cakes held together?

A. Our nappy cakes are carefully constructed and packed. We do not use any items that could be deemed hazardous like pins, wires or staples. We make sure our nappy cakes are sturdy enough to withhold shipping but easy enough to dismantle.

 

Q. Are your cakes pre-­made?

A. Your nappy cake is created as soon as your order is received. Our cakes are all individually handcrafted. Some items are subject to availability. If an item is out of stock or does not meet our quality standards a substitution may be necessary. Substitutions will be of equivalent or greater value.

 

Q. Do you make custom cakes?

A. Yes we do! Our Bubcakes are made to order, and we are happy to do special requests. We can source alternative ingredients to add a personal touch to your cake. This can include anything from baby singlets to chocolates, something special for Mum, perhaps something else for Dad. If you're not sure, just contact us and we will be glad to help with your request and provide some inspiration. Please note that depending upon your requirements and imagination, we may take an extra day or two getting all the ingredients together for your custom Bubcake.

 

Q. Is your checkout process secure?

A. Yes, definitely. We use PayPal for online transactions.

 

Q. How long will it take for my nappy cake to arrive?

A. Deliveries to metropolitan Sydney will generally be made the next business day after the order has been placed. Deliveries to other capital cities are usually made within 1-2 days of being dispatched from our bakery with regional deliveries taking a little longer. If you require an urgent delivery please contact us on 1300 799 892 for further information.

 

Q. Do you ship internationally?

A. No, at this time we only ship to an Australian address.

 

Q. What methods of payment do you accept?

A. We accept VISA, MasterCard and American Express. You may also use PayPal if desired.

 

Q. What is your return and refund policy?

A. Bubcakes warrants that each product is sold free of defects. Damaged goods must be advised by phone or email within 2 days of receipt otherwise no claims will be accepted. Please choose carefully as all our cakes are sold on a no refund basis, unless proven to have been damaged or faulty. Bubcakes return policy is to exchange, refund or replace any item that is faulty or damaged and accepted by Bubcakes.